REPLAY FAQ

[REPLAY] OUR ZONE: SB19 THIRD ANNIVERSARY CONCERT FAQ

 

What is Our Zone?

SB19 Our Zone 2021 is a two-day livestream concert in celebration of SB19’s 3rd anniversary and A’Tin’s 2nd year anniversary. The concert will be the culmination of SB19 and A’Tin anniversary month. 

 

OUR ZONE REPLAY is the rebroadcast of the November 27 and 28 show. 

 

When is the concert replay?

The concert replay has four (4) shows:

DATE OPTION 1 
CONCERT DAY 1 December 11, 2021 (Sat) 11:00 PHT
CONCERT DAY 2 December 12, 2021 (Sun) 11:00 PHT
DATE OPTION 2
CONCERT DAY 1 December 25, 2021 (Sat) 20:00 PHT
CONCERT DAY 2 December 26, 2021 (Sun) 20:00 PHT

 

Where can I watch the concert replay? 

Our Zone will be streamed via KTX.ph which you can watch anywhere in the world. 

 

How long is the show?

The show will run for approximately two (2) hours.

 

What are the available concert tickets? 

There are two (2) types of concert tickets; Zone D-1 and Zone D-2.

 Zone D-1 gives you access to one (1) show which has four (4) date options.

Zone D-2 gives you access to two (2) day concert replay which has two (2) date options.

 

What is the difference of the two (2) shows?

The first show and the second show have relatively two (2) different programs, setlist, and activities. 

 

CONCERT DAY 1 GUEST

4th Impact

AC Bonifacio 

 

NEW SONG LIVE COMEBACK

 

Nyebe

Ligaya 

 

CONCERT DAY 2 GUEST

 Josue 

The Juans 

NEW SONG LIVE COMEBACK

WYAT  (Where you at?)

Ligaya

 

 

What is the rating of the show? Can anyone participate and is there an age restriction? 

All fans, supporters, family and friends are welcome to join and participate. Our Zone is open to all. There is no age restriction. 

 

Where can I buy concert tickets?

You can buy your tickets at www.ktx.ph and www.sb19ozone.com for Zone D-1 and Zone D-2.

 

When is the start of the ticket selling and until when can I purchase? 

Tickets are available from November 30, 2021 until the day of the concert replay. 

 

How many concert tickets can I buy?

You can buy at least one (1) ticket per transaction for Zone D-1 and Zone D-2 (via www.sb19ozone.com) and up to five (5) tickets per transaction for Zone D-1 or Zone D-2 (via KTX.ph).

  

What payment methods do you accept?

 For Zone D-1 and Zone D-2 (via www.sb19ozone.com):

 

  • Credit cards, debit cards, prepaid cards, GCash
  • Visa
  • Mastercard
  • GCash
  • PayPal*

 

For Zone D-1 and Zone D-2 via www.ktx.ph:

 

  • Credit cards, debit cards, prepaid cards, GCash, Grabpay
  • Visa
  • Mastercard
  • Dragon Pay*

 

*Payment channel may charge add-on service fees

 

How do I pay via other payment methods aside from PayPal? 

Fill out all billing and shipping information first and click proceed to payment. This will open up all the other payment methods.

 

How do I know if my payment has been accepted? 

You will receive a confirmation email from SB19 Ozone or KTX.PH once your purchase has been successfully processed.

 

My card transaction was declined/unsuccessful?

Please ensure that your payment details were entered correctly. If you are still encountering problems, please contact your bank or card issuer.

 

If you are unable to pay by card, you can also pay through other available payment options. 

 

Do you offer refunds?

 We are unable to offer refunds for ticket purchases unless the concert is cancelled. If you’ve missed the livestream concert, we cannot refund your order.

 

When do I receive the link for the livestream event?

For Zone D-1 and Zone D-2 purchased via www.sb19ozone.com, the link for the livestream event will be emailed to you within 24 - 48 hours once your payment has been received. Please check your inbox or spam folder for an email from KTX.ph containing the link to the online concert. 

 

For Zone D-1 and Zone D-2 via KTX.PH, the link for the livestream event will be automatically emailed to you once your payment has been received. 

 

How do I watch the livestream concert? 

Just click the concert access link sent to your email and you will be redirected to KTX.PH screen to view the livestream concert.

 

Please ensure you have the following:

 

  1. Stable Internet Connection
  2. Make sure that VPN on proxy services and screen mirroring are turned off.
  3. System supported browsers such as Google Chrome, Firefox, and Safari.
  4. If you want to cast the show onto your TV, use Google chromecast or HDMI cable.

 

Is it possible to watch the concert on multiple devices?

You can only watch one device at a time per access link.

 

Can we take screenshots of the concert?

Yes, you can take screenshots of the concert but screen recording is not allowed.

 

Can the show be replayed or rewinded? 

The show is a live stream. Once the show has started, it can not rewind or replay.

 

Can we record the livestream concert?

 Strictly no recording of any and all parts of the livestream concert.

 

Can we stream, distribute, or modify the livestream concert?

No. You may be liable for civil and criminal liability of copyright violation for unauthorized/illegal distribution, streaming, and modification of any and all parts of the livestream concert.

 

What else do I need to know about the livestream viewing?

  • Data usage may increase while viewing the livestream.
  • Video resolution may change automatically depending on the network connection of your device and access location.

 

Video Resolution

Recommended Speed

HD1080p

5Mbps

HD720p

2.5Mbps

SD480p

1.1Mbps

SD360p

0.7Mbps



  • You may experience video and audio quality issues depending on the network connection, data usage, and any other external factors such as access location.



My question about the concert is not here, what do I do? 

For further inquiries and concerns, you may contact sb19ozone@gmail.com.