FAQ

OUR ZONE: SB19 THIRD ANNIVERSARY CONCERT FAQ

 

What is Our Zone?

SB19 Our Zone 2021 is a two-day livestream concert in celebration of SB19’s 3rd anniversary and A’Tin’s 2nd year anniversary. The concert will be the culmination of SB19 and A’Tin anniversary month. 

 

When is the concert?

The concert has two (2) shows: November 27, 2021 (Sat) 17:00 and November 28, 2021 (Sun) 17:00 Philippine Time.

 

Where can I watch the concert? 

Our Zone will be streamed via KTX.ph which you can watch anywhere in the world. 

 

How long is the show?

The show will run for a minimum of ninety (90) minutes. 

Runtime and program may be subject to change due to onsite conditions or other external factors.

 

What are the available concert tickets? 

There are five (5) types of concert tickets; Zone D-1, Zone D-2, Zone S, Zone B, Zone 19.

 

#

Details

D-1

D-2

S

B

19

1

1 Day Pass

O

O

O

O

O

2

2 Day Pass

O

O

O

O

3

Raffle Ticket

O

O

O

4

P1000 worth SB19 Official Merchandise Gift Card 

O

O

O

5

Live Sound Check Access

O

O

6

Virtual Audience Pass

O

 

What is the difference of the two (2) shows?

The first show and the second show have relatively two (2) different programs, setlist, and activities. No show will be alike as the show will be a live broadcast. 

 

How can I receive my raffle ticket? 

Your order number will serve as both your order number and raffle ticket number. There will be no physical copy of the raffle ticket. Your received proof of purchase from sb19ozone.com will serve as your confirmation as raffle ticket holder.

 

When is the raffle draw?

The schedule of the raffle draw will be announced within the Anniversary month. Please keep posted via the SB19 Official Social Media Sites and your registered email address upon checkout in SB19 Our Zone. 

 

How can I receive the P1000 worth SB19 Official Merchandise Gift Card

The Digital Gift Card code will be sent to your registered email address in your purchase. In case you haven’t received your gift card within seven (7) days, you may contact our customer service team via sb19ozone@gmail.com

  

What can I purchase using the P1000 Gift Card?

You may purchase any item from SB19 Official Merchandise Shop. For items exceeding the provided Gift Card amount, your purchase may be paid in additional via the payment options provided. You may pay your shipping fee as well using your Gift Card. Further details and concerns, may be confirmed with shop.sb19music.com



When is the live soundcheck?

The live soundcheck is scheduled on November 27 and 28, 3:30 PM PHT. The Live Soundcheck will be for exclusive access to Zone B and Zone 19 buyers.

 

Live soundcheck link is same as the ktx link sent via your registered email address upon checkout.

 

Schedule may be subject to change due to onsite conditions or other external factors. 

 

How will the Live Audience access work? 

Zone 19 ticket buyers will be receiving a separate Zoom link and further instructions to setup and access the Live Audience portal. 

 

What is the rating of the show? Can anyone participate and is there an age restriction? 

All fans, supporters, family and friends are welcome to join and participate. Our Zone is open to all. There is no age restriction. 

 

Where can I buy concert tickets?

You can buy your tickets at www.ktx.ph for Zone D-1 and Zone D-2. For Zone D-1, Zone D-2, Zone S, Zone B, Zone 19, you may purchase via www.sb19ozone.com.

 

When is the start of the ticket selling and until when can I purchase? 

Tickets are available from October 25, 2021 until the day of the concert. 

 

How many concert tickets can I buy?

You can buy at least one (1) ticket per transaction for Zone D-1, Zone D-2, Zone S, Zone B, Zone 19 (via www.sb19ozone.com) and up to five (5) tickets per transaction for Zone D-1 or Zone D-2 (via KTX.ph).

 

Can I purchase a product or item separately? Can I include it as add on? (i.e. purchase the Live Soundcheck pass separately)

All Our Zone ticket tiers are in packages. Only the Zone D-1 is offered separately. The remaining Our Zone ticket package inclusions are offered exclusively to the respective ticket buyers. 

 

What payment methods do you accept?

 For Zone D-1, Zone D-2, Zone S, Zone B, Zone 19 (via www.sb19ozone.com):

 

  • Credit cards, debit cards, prepaid cards, GCash
  • Visa
  • Mastercard
  • GCash
  • PayPal*

 

For Zone D-1 and Zone D-2 via www.ktx.ph:

 

  • Credit cards, debit cards, prepaid cards, GCash, Grabpay
  • Visa
  • Mastercard
  • Dragon Pay*

 

*Payment channel may charge add-on service fees

 

How do I pay via other payment methods aside from PayPal? 

Fill out all billing and shipping information first and click proceed to payment. This will open up all the other payment methods.

 

How do I know if my payment has been accepted? 

You will receive a confirmation email from SB19 Ozone or KTX.PH once your purchase has been successfully processed.

 

My card transaction was declined/unsuccessful?

Please ensure that your payment details were entered correctly. If you are still encountering problems, please contact your bank or card issuer.

 

If you are unable to pay by card, you can also pay through other available payment options. 

 

Do you offer refunds?

 We are unable to offer refunds for ticket purchases unless the concert is cancelled. If you’ve missed the livestream concert, we cannot refund your order.

 

When do I receive the link for the livestream event?

For Zone D-1, Zone D-2, Zone S, Zone B, Zone 19 purchased via www.sb19ozone.com, the link for the livestream event will be emailed to you within 24 - 48 hours once your payment has been received. Please check your inbox or spam folder for an email from KTX.ph containing the link to the online concert. 

 

For Zone B and Zone 19 ticket holders, the ktx link will serve as Livesoundcheck access for November 27, and show acccess to both shows on 27 and 28 November.

 

For Zone D-1 and Zone D-2 via KTX.PH, the link for the livestream event will be automatically emailed to you once your payment has been received. 

 

How do I watch the livestream concert? 

Just click the concert access link sent to your email and you will be redirected to KTX.PH screen to view the livestream concert.

 

Please ensure you have the following:

 

  1. Stable Internet Connection
  2. Make sure that VPN on proxy services and screen mirroring are turned off.
  3. System supported browsers such as Google Chrome, Firefox, and Safari.
  4. If you want to cast the show onto your TV, use Google chromecast or HDMI cable.

 

Is it possible to watch the concert on multiple devices?

You can only watch one device at a time per access link.

 

Can we take screenshots of the concert?

Yes, you can take screenshots of the concert but screen recording is not allowed.

 

Can the show be replayed or rewinded? 

The show is a live stream. Once the show has started, it can not rewind or replay.

 

Can we record the livestream concert?

 Strictly no recording of any and all parts of the livestream concert.

 

Can we stream, distribute, or modify the livestream concert?

No. You may be liable for civil and criminal liability of copyright violation for unauthorized/illegal distribution, streaming, and modification of any and all parts of the livestream concert.

 

What else do I need to know about the livestream viewing?

  • Data usage may increase while viewing the livestream.
  • Video resolution may change automatically depending on the network connection of your device and access location.

 

Video Resolution

Recommended Speed

HD1080p

5Mbps

HD720p

2.5Mbps

SD480p

1.1Mbps

SD360p

0.7Mbps



  • You may experience video and audio quality issues depending on the network connection, data usage, and any other external factors such as access location.



My question about the concert is not here, what do I do? 

For further inquiries and concerns, you may contact sb19ozone@gmail.com.